Shipping policy

Vintage Box Official Shipping Policy

Thank you for choosing Vintage Box Official for your shopping needs. We are dedicated to providing you with a delightful shopping experience, and our Shipping Policy outlines the details of how we handle the delivery of your cherished items. Please read this policy carefully and feel free to contact us at hello@vintageboxofficial.com.au if you have any questions or need further assistance.

1. Order Processing and Packing Time:

  • All orders are processed and packed within [72 hours] from the date of purchase, excluding weekends and public holidays.
  • Orders placed after 2:00 pm AWST will be extended to the following business day.

2. Estimated Delivery Times:

  • Vintage Box Official offers nationwide delivery within Australia. Estimated delivery times for orders are [5 to 11 business days] from the date of shipment, depending on your location.
  • The estimated delivery times may vary depending on unforeseen circumstances such as logistic conditions or customs delays.
  • Please note that during peak seasons or promotional periods, delivery times may be longer than usual. We appreciate your patience during such times.

    • Example Order: If an order is placed on a business day (Friday, January 1, 2024, at 2:30 PM), it will be processed on the next business day (Monday, January 4, 2024). The order will be packed and dispatched within 72 hours from then, by Thursday, January 7, 2024. Australia Post estimates a delivery time of 5-11 business days, excluding weekends and public holidays. Therefore, the order will arrive by Friday, January 22, 2024, at the latest.

3. Shipping Methods:

  • Vintage Box Official offers a variety of shipping methods to cater to your preferences, including standard and express options.
  • During the checkout process, you will be presented with the available shipping methods and their estimated delivery times based on your location.

4. Shipment Tracking:

  • For your peace of mind, we provide shipment tracking for all orders. Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
  • You can also track your order by visiting our website and entering your tracking number on the "Order Tracking" page.

5. Shipping Costs:

  • Shipping costs are calculated based on the shipping method selected and the destination of your order.
  • You can view the shipping costs during the checkout process before finalizing your purchase.

6. International Shipping:

  • Vintage Box Official proudly offers international shipping to customers around the world.
  • International shipping costs and estimated delivery times will be provided during checkout based on your location.

7. Address Accuracy:

  • It's crucial to ensure that your shipping address is accurate and complete when placing an order. We cannot be responsible for delays or mis-deliveries due to incorrect or incomplete addresses provided by customers.
  • Please double-check your shipping address before finalising your order.

8. Lost or Stolen Packages:

  • In the rare event that your package is lost or stolen after being marked as delivered by the carrier, please contact us at hello@vintageboxofficial.com.au, and we will assist you in resolving the issue.

9. Contact Us:

  • If you have any questions, concerns, or require further assistance regarding your order or shipment, please don't hesitate to reach out to us at hello@vintageboxofficial.com.au. Our customer support team is here to help you.

Thank you for choosing Vintage Box Official for your shopping needs. We appreciate your trust in us, and we're committed to delivering your orders to your satisfaction. Happy shopping!